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Refund Policy
At The Render Co., we take pride in delivering high-quality, personalized design services and digital products. Due to the customized nature of our offerings, our refund policy is structured to ensure fairness while maintaining the integrity of our services. Please review our refund terms carefully before making a purchase.
1. Refund Eligibility
Refunds may be considered under the following conditions:
- *Cancellation Within 24 Hours:* If you cancel your purchase within 24 hours of completing the transaction and before any design work has commenced, you are eligible for a full refund.
- *Non-Delivery of Digital Products:* If a digital product (e.g., e-books, spreadsheets) fails to be delivered due to technical issues, please contact us within 7 days to resolve the issue or request a refund.
2. Non-Refundable Services and Products
Due to the nature of our business, the following items are non-refundable:
- Customized Design Services: Once the design process has begun (e.g., after completing the design questionnaire), refunds are not available.
- Delivered Digital Products: Refunds are not provided for successfully delivered digital products, such as e-books, templates, or spreadsheets.
- Partially Completed Services: Refunds are not available for services that are partially completed at the time of the request.
3. Resolution for Technical Issues
If you encounter technical issues with a purchased product or service, we will work to resolve the issue promptly. Refunds will only be considered if the issue cannot be resolved and is directly related to our error.
4. Refund Process
To request a refund, please follow these steps:
1. Contact Us: Email us at support@therenderco.com with your order details, including your purchase receipt and a detailed explanation of your request.
2. Verification: We will verify your request and determine eligibility based on the terms outlined in this policy.
3. Refund Decision: If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
5. Exceptions
Refunds will not be provided under the following circumstances:
- Failure to use the digital product or service.
- Dissatisfaction with design preferences after deliverables have been provided.
- Inability to access products due to user error or incompatible systems.
6. Contact Information
For any questions regarding our refund policy, please contact us:
Email: contact@therenderco.com
We are committed to providing excellent customer service and will work with you to address any concerns regarding your purchase.